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Articles (237)

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1-10 of 237 results for Customer Switching

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Select article: Segmentation of Bank Customers by Loyalty and Switching Intentions

Free access

Research article

First published 2014-10

Segmentation of Bank Customers by Loyalty and Switching Intentions

Gurjeet Kaur, R D Sharma, Neha Mahajan

Vikalpa: The Journal for Decision Makers

Select article: The Bright and Dark Sides of Customer Switching

Retricted access

Research article

First published 2020-06

The Bright and Dark Sides of Customer Switching

Dongling Cai, Li Jiang

Production and Operations Management

Select article: Switching costs impact on customer retention in telecommunication

Retricted access

Research article

First published 2017-9

Switching costs impact on customer retention in telecommunication

Mira Thoumy, Elie Abdallah

Competition and Regulation in Network Industries

Select article: Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Retricted access

Research article

First published 2005-04

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science

Select article: Determinants of Customer Switching towards Mobile Number Portability

Retricted access

Research article

First published 2014-12

Determinants of Customer Switching towards Mobile Number Portability

Suresh K. Chadha, Namita Bhandari

Paradigm: A Management Research Journal

Select article: Understanding Customer Switching Behavior in a Liberalizing Service Market

Retricted access

Research article

First published 2007-11

Understanding Customer Switching Behavior in a Liberalizing Service Market

Jaap E. Wieringa, Peter C. Verhoef

Journal of Service Research

Select article: The Influence of Service Recovery Strategies on Resilience to Switching Intentions Among Customers of Commercial Banks in Tanzania: The Mediating Effect of Customer Loyalty

Retricted access

Research article

First published 2023

The Influence of Service Recovery Strategies on Resilience to Switching Intentions Among Customers of Commercial Banks in Tanzania: The Mediating Effect of Customer Loyalty

Ismail J. Ismail

FIIB Business Review

Select article: Advertising in a Competitive Market: The Role of Product Standards,Customer Learning,and Switching Costs

Retricted access

Research article

First published 2013-8

Advertising in a Competitive Market: The Role of Product Standards,Customer Learning,and Switching Costs

Eric T. Anderson, Duncan Simester

Journal of Marketing Research

Select article: Switching Processes in Customer Relationships

Retricted access

Research article

First published 1999-08

Switching Processes in Customer Relationships

Inger Roos

Journal of Service Research

Select article: Modeling the rationality of customers’ switching mobile services behavior

Open access

Research article

First published 2019

Modeling the rationality of customers’ switching mobile services behavior

Sa’Ed M Salhieh

International Journal of Engineering Business Management

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