You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (847)

Journals (0)

1-10 of 847 results for Customer Service Operations

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: An Empirical Examination of the Overall Customer Satisfaction with the Service Delivery of Mobile Network Operators in South Africa

Retricted access

Research article

First published 2022-2

An Empirical Examination of the Overall Customer Satisfaction with the Service Delivery of Mobile Network Operators in South Africa

M. F. Mpwanya

Global Business Review

Select article: Customer Service Operations: A Gatekeeper Framework

Retricted access

Research article

First published 2025-9

Customer Service Operations: A Gatekeeper Framework

Maqbool Dada, Brett Hathaway, Evgeny Kagan

Production and Operations Management

Select article: Configuring Service Operations in Accordance with Customer Needs and Preferences

Retricted access

Research article

First published 1999-02

Configuring Service Operations in Accordance with Customer Needs and Preferences

Rohit Verma, Gary M. Thompson, Jordan J. Louviere

Journal of Service Research

Select article: Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Retricted access

Research article

First published 2013-07

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Mei Li, Thomas Y. Choi, Elliot Rabinovich [...]

Production and Operations Management

Select article: The Role of Relational and Operational Performance in Business-to-Business Customers’ Adoption of Self-Service Technology

Retricted access

Research article

First published 2006-05

The Role of Relational and Operational Performance in Business-to-Business Customers’ Adoption of Self-Service Technology

Anita D. Bhappu, Ulrike Schultze

Journal of Service Research

Select article: Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

Retricted access

Research article

First published 2015-11

Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

Olga Perdikaki, David Xiaosong Peng, Gregory R. Heim

Production and Operations Management

Select article: Computers,Customer Service Operatives and Cyborgs: Intra-actions in Call Centres

Retricted access

Research article

First published 2009-11

Computers,Customer Service Operatives and Cyborgs: Intra-actions in Call Centres

Daniel Nyberg

Organization Studies

Select article: Focusing on Customer Time in Field Service: A Normative Approach

Retricted access

Research article

First published 2007-03

Focusing on Customer Time in Field Service: A Normative Approach

Aruna Apte, Uday M. Apte, Nandagopal Venugopal

Production and Operations Management

Select article: Unveiling the Human Touch: Enhancing Customer Satisfaction Through Personal Profiles of Social Media Customer Service Agents

Retricted access

Research article

First published 2025-12

Unveiling the Human Touch: Enhancing Customer Satisfaction Through Personal Profiles of Social Media Customer Service Agents

Huai-Tzu Cheng, Yang Pan, Rudy Hirschheim

Production and Operations Management

Select article: Mitigating Churn After Online Financial Fraud: The Value of Blame Attribution

Retricted access

Research article

First published 2025-10

Mitigating Churn After Online Financial Fraud: The Value of Blame Attribution

Sriram Somanchi, Vamsi K Kanuri, Rahul Telang

Production and Operations Management

1
2
3
•••
85
10 / page

Article type

Publication date

Subjects

Access