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Research article

First published 2026-4

The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

Khleef Ahmed Alkhawaldeh

Industry and Higher Education

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Research article

First published 2018

Employer views of customized employment: A focus group analysis

Tim Riesen, Robert L. Morgan

Journal of Vocational Rehabilitation

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Research article

First published 2018-3-17

Defining customized employment as an evidence-based practice: The results of a focus group study

Katherine J. Inge, Carolyn W. Graham, Nancy Brooks-Lane [...]

Journal of Vocational Rehabilitation

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Research article

First published 2022-6

The Mediating Effect of Customer Focus on the Relationship Between Strategic Planning and Competitive Advantage in Railway Sector

Yangailo Tryson

Journal of Operations and Strategic Planning

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Other

First published 1993-5

Job Satisfaction,Job Involvement,Job Security,and Customer Focus of Quick-Service Restaurant Employees

John R. Dienhart, Mary B. Gregoire

Journal of Hospitality & Tourism Research

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Research article

First published 2001-1

Customer Focus in the Liberalized Era of Marketing

Mohan Lal Agrawal

Management and Labour Studies

Open access

Research article

First published 2024-3

Cost Focus versus Comfort Focus: Evidence from a Discrete Choice Experiment with Swiss Residential Electricity Customers

Christian Winzer, Hongliang Zhang

The Energy Journal

Retricted access

Research article

First published 2004-1

Return on Marketing: Using Customer Equity to Focus Marketing Strategy

Roland T. Rust, Katherine N. Lemon, Valarie A. Zeithaml

Journal of Marketing

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Research article

First published 1996-1

Recommendations for Developing Customer Focus in Statewide Transportation Planning Process

Lawrence F. Cunningham, Keri Christensen, Diane Dunn [...]

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2022-10

Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation

Ebru Kuzgun, Nesenur Altinigne, Esra Arıkan

Journal of Vacation Marketing

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