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Articles (537)

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1-10 of 537 results for Customer–firm relationship

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Select article: The Dynamics Underlying Service Firm—Customer Relationships

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Research article

First published 2008-05

The Dynamics Underlying Service Firm—Customer Relationships

Lloyd C. Harris, Emmanuel Ogbonna

Journal of Service Research

Select article: Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

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Research article

First published 2014-2

Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

Andreas B. Eisingerich, Seigyoung Auh, Omar Merlo

Journal of Service Research

Select article: Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View

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Other

First published 2003-03

Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View

Matthias Gouthier, Stefan Schmid

Marketing Theory

Select article: Buyer–Supplier Relationships and Customer Firm Costs

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Research article

First published 2001-1

Buyer–Supplier Relationships and Customer Firm Costs

Joseph P. Cannon, Christian Homburg

Journal of Marketing

Select article: Customer Relationship Management and Firm Performance

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Research article

First published 2011-9

Customer Relationship Management and Firm Performance

Tim Coltman, Timothy M Devinney, David F Midgley

Journal of Information Technology

Select article: Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

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Research article

First published 2008-12

Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Chi Kin (Bennett) Yim, David K. Tse, Kimmy Wa Chan

Journal of Marketing Research

Select article: Does Customer Relationship Management Activity Affect Firm Performance?

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Research article

First published 2008-08

Does Customer Relationship Management Activity Affect Firm Performance?

Harmeen Soch, H.S. Sandhu

Global Business Review

Select article: Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing

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Research article

First published 2005-10

Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing

Raji Srinivasan, Christine Moorman

Journal of Marketing

Select article: The Effects of Customer Relationships and Social Capital on Firm Performance: A Chinese Business Illustration

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Research article

First published 2004-12

The Effects of Customer Relationships and Social Capital on Firm Performance: A Chinese Business Illustration

Xueming Luo, David A. Griffith, Sandra S. Liu [...]

Journal of International Marketing

Select article: Managing Business-to-Business Customer Relationships following Key Contact Employee Turnover in a Vendor Firm

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Research article

First published 2002-4

Managing Business-to-Business Customer Relationships following Key Contact Employee Turnover in a Vendor Firm

Neeli Bendapudi, Robert P. Leone

Journal of Marketing

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