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Research article

First published 2011-5

The Effect of Unrelated Supporting Service Quality on Consumer Delight,Satisfaction,and Repurchase Intentions

Xuehua Wang

Journal of Service Research

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Research article

First published 2013-8

Delighting Consumers Click by Click

Christopher Bartl, Matthias H. J. Gouthier, Markus Lenker

Journal of Service Research

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Research article

First published 2000-02

Competitive and Procedural Determinants of Delight and Disappointment in Consumer Complaint Outcomes

Hooman Estelami

Journal of Service Research

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Book review

First published 1975-2

Book Review: Delight,Disappointment,Dismay,Disbelief: Consumer Behavior: Theory and Application

Patrick J. Robinson

Journal of Marketing Research

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Research article

First published 2026

Self-service Delight Unveiled: A Multidimensional Validation Study

Rashmi Singh, Subhajit Bhattacharya

Vision: The Journal of Business Perspective

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Research article

First published 2005-11

Reassessing the Foundations of Customer Delight

Adam Finn

Journal of Service Research

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Research article

First published 2015-5

Relationships Among Customer Satisfaction,Delight,and Loyalty in the Hospitality Industry

MiRan Kim, Christine A. Vogt, Bonnie J. Knutson

Journal of Hospitality & Tourism Research

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Research article

First published 2015-12

Modeling and testing the impacts of an experiential enrichment strategy: The case of a tourist experience

Lydie Bonnefoy-Claudet, Rémi Mencarelli, Cindy Lombart

Recherche et Applications en Marketing (English Edition)

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Research article

First published 2022

Qualitative Investigation of Customer Delight and Terrible Hospitality Experiences

Arun Kumar Kaushik, Rajeev Gupta, Mukesh Kumar

Global Business Review

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Research article

First published 2016-9

Future of B2C E-commerce (Buyers Perspective) in India: An Empirical Analysis

Amit Kumar Singh, Aayush Ajmani

Asia-Pacific Journal of Management Research and Innovation

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