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Articles (71)

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1-10 of 71 results for Complaining Behaviour

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Select article: A Measure of Consumer Complaining Behaviour in Service Industry

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Research article

First published 2015-6

A Measure of Consumer Complaining Behaviour in Service Industry

Prabhjot Kaur, Sanjeev Kumar Sharma

Paradigm: A Management Research Journal

Select article: Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

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Research article

First published 1998-07

Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science

Select article: Complaining Behavior in Social Interaction

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Research article

First published 1992-06

Complaining Behavior in Social Interaction

Mark D. Alicke, James C. Braun, Jeffrey E. Glor [...]

Personality and Social Psychology Bulletin

Select article: Propensity To Complain: Effects of Personality and Behavioral Factors

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Research article

First published 2007-08

Propensity To Complain: Effects of Personality and Behavioral Factors

Dogan Gursoy, Ken W. McCleary, Lawrence R. Lepsito

Journal of Hospitality & Tourism Research

Select article: Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

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Research article

First published 2016-9

Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

Zhuowei (Joy) Huang, Li Miao

Journal of Hospitality & Tourism Research

Select article: Hotel Complaint Behavior and Resolution: A Content Analysis

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Research article

First published 1997-11

Hotel Complaint Behavior and Resolution: A Content Analysis

Peter A. Manickas, Linda J. Shea

Journal of Travel Research

Select article: Complaints against Police Behaviour in Flemington,Victoria,2006

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Research article

First published 2007-3

Complaints against Police Behaviour in Flemington,Victoria,2006

Tamar Hopkins

Alternative Law Journal

Select article: Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

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Research article

First published 1988-1

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh

Journal of Marketing

Select article: The airing of grievances: A look at complaint behavior in library reddit

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Research article

First published 2024-6

The airing of grievances: A look at complaint behavior in library reddit

Yue Ming, Miriam L. Matteson

Journal of Librarianship and Information Science

Select article: Consumer Medical Complaint Behavior: Determinants of and Alternatives to Malpractice Litigation

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Research article

First published 1984

Consumer Medical Complaint Behavior: Determinants of and Alternatives to Malpractice Litigation

Stephen W. Brown, Teresa A. Swartz

Journal of Public Policy & Marketing

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