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Research article

First published 2011-11

Decision Process Evolution in Customer Channel Choice

Sara Valentini, Elisa Montaguti, Scott A. Neslin

Journal of Marketing

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Research article

First published 2024-3

Channeling the capital of others: How Luxembourg came to be asset managers’ “plumber” of choice

Samuel Weeks

Environment and Planning A: Economy and Space

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Research article

First published 2008-03

The use of service channels by citizens in the Netherlands: implications for multi-channel management

Willem Pieterson, Wolfgang Ebbers

International Review of Administrative Sciences

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Research article

First published 2016-8

Does the Nature of the Interaction Matter? Understanding Customer Channel Choice for Purchases and Communications

Yolanda Polo, F. Javier Sese

Journal of Service Research

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Research article

First published 2016-03

Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service?

Xiang Li, Yongjian Li, Xiaoqiang Cai [...]

Production and Operations Management

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Research article

First published 2024-2

The Impact of Forced and Reinforced Channel Migration Strategies on Churn: Evidence from a Quasi-Natural Experiment

Anastasia Dikareva-Brugman, Jonne Y. Guyt, Umut Konuș

Journal of Interactive Marketing

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Research article

First published 2019-4

Understanding Communication Effectiveness,Communication Satisfaction,Self-Efficacy,and Self-Care Management Among Patients With Chronic Disease

Nicole Kashian, Tala Mirzaei

Science Communication

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Research article

First published 2013-09

How Collection Cost Structure Drives a Manufacturer's Reverse Channel Choice

Atalay Atasu, L. Beril Toktay, Luk N. Van Wassenhove

Production and Operations Management

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Research article

First published 2016-6

Exploring information-seeking processes by businesses: analyzing source and channel choices in business-to-government service interactions

Yvon van den Boer, Willem Pieterson, Jan van Dijk [...]

International Review of Administrative Sciences

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Research article

First published 1992-7

Channel Selection for New Industrial Products: A Framework,Method,and Application

V. Kasturi Rangan, Melvyn A. J. Menezes, E. P. Maier

Journal of Marketing

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