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First published 2011-5

Call Handling in the Pharmaceutical Industry: A Benchmarking Survey

Catherine Nojiri, Chandni Patel

Therapeutic Innovation & Regulatory Science

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Research article

First published 1983-03

Police Effectiveness in Handling Disturbance Calls

JACK B. PEARCE, JOHN R. SNORTUM

Criminal Justice and Behavior

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Research article

First published 2004-11

Police Officer Frustrations about Handling Domestic Violence Calls

Richard R. Johnson

The Police Journal: Theory,Practice and Principles

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Research article

First published 1998-04

Police Handling of Domestic and Nondomestic Assault Calls: Is There a Case for Discrimination?

Lynette Feder

Crime & Delinquency

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Review article

First published 1998-10

Designing an Auditory Interface for a Call-Handling Tutorial

Leslie G. Tudor

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2010-3

Examining the Link between the Forensic Quality and Customer Service Quality of Police Call Centre Interviews

David G. Leeney, Katrin Mueller-Johnson

International Journal of Police Science & Management

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Research article

First published 2018-12

Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler

Andrew B Stafford

The Police Journal: Theory,Practice and Principles

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Research article

First published 1992-10

Telephone Service Center Call Duration Improvement

Robert E. Warren

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2007-05

Value‐Based Routing and Preference‐Based Routing in Customer Contact Centers

Michael E. Sisselman, Ward Whitt

Production and Operations Management

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Research article

First published 2008-9

Patrol Officer Call for Service Workloads: An Urban and Small Town Comparison

Trisha N. Rhodes, Richard R. Johnson

The Police Journal: Theory,Practice and Principles

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