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Articles (633)

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1-10 of 633 results for CUSTOMER CONTACT

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Select article: The Impact of Customer Contact on Collective Human Energy in Firms

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Research article

First published 2019-10

The Impact of Customer Contact on Collective Human Energy in Firms

Petra Kipfelsberger, Heike Bruch, Dennis Herhausen

Group & Organization Management

Select article: New Service Development (NSD): Role of Customer Contact Executives

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Research article

First published 2007-4

New Service Development (NSD): Role of Customer Contact Executives

K. R. Jayasimha, Rajendra Nargundkar, V. Murugaiah

Vision: The Journal of Business Perspective

Select article: Assessing Customer Contact

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Research article

First published 1991-05

Assessing Customer Contact

Sheryl E. Kimes, Stephen A. Mutkoski

Cornell Hospitality Quarterly

Select article: Managing the Ethical Climate of Customer-Contact Service Employees

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Research article

First published 2005-05

Managing the Ethical Climate of Customer-Contact Service Employees

Charles H. Schwepker, Michael D. Hartline

Journal of Service Research

Select article: Non-contact body measurement for garment customization based on 2D images: A systematic review

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Review article

First published 2025-10

Non-contact body measurement for garment customization based on 2D images: A systematic review

Jun Zhang, Yunyun Hu, Mengyun Zhang [...]

Textile Research Journal

Select article: Value‐Based Routing and Preference‐Based Routing in Customer Contact Centers

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Research article

First published 2007-05

Value‐Based Routing and Preference‐Based Routing in Customer Contact Centers

Michael E. Sisselman, Ward Whitt

Production and Operations Management

Select article: When Do Customer Contact Employees Satisfy Customers?

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Research article

First published 2000-08

When Do Customer Contact Employees Satisfy Customers?

Andrew Sergeant, Stephen Frenkel

Journal of Service Research

Select article: Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

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Research article

First published 2000-4

Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

Michael D. Hartline, James G. Maxham, Daryl O. McKee

Journal of Marketing

Select article: Combining Service and Sales at the Point of Customer Contact

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Research article

First published 1999-08

Combining Service and Sales at the Point of Customer Contact

Kenneth R. Evans, Todd J. Arnold, John A. Grant

Journal of Service Research

Select article: The Management of Customer-Contact Service Employees: An Empirical Investigation

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Research article

First published 1996-10

The Management of Customer-Contact Service Employees: An Empirical Investigation

Michael D. Hartline, O. C. Ferrell

Journal of Marketing

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