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Research article

First published 2009-06

Understanding the Antecedents to the Adoption of CRM Technology by Small Retailers

James W. Peltier, John A. Schibrowsky, Yushan Zhao

International Small Business Journal: Researching Entrepreneurship

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Research article

First published 2006-1

Critical Success Factors in CRM Implementation: Some Research Issues

Mohammed Al-Ajlan, Mohamed Zairi

Metamorphosis: A Journal of Management Research

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Research article

First published 2025-4

Using the Technology Acceptance Model (TAM) in Understanding Customers’ Behavioural Intention to Use E-CRM: Evidence from the Banking Industry

Anupreet Kaur Mokha, Pushpender Kumar

Vision: The Journal of Business Perspective

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Research article

First published 2020-7

Risk Management in Global CRM IT Projects

G. K. Deshmukh, Hory Sankar Mukerjee, U. Devi Prasad

Business Perspectives and Research

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Research article

First published 2005-12

Customer relationship management technology

Wolfgang Messner

Business Information Review

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Research article

First published 2026-1

Corporate entrepreneurship in banks: The role of technology self-efficacy and technology-based customer relationship management

Waheed Ali Umrani, Beenish Tariq, Virginia Bodolica [...]

Journal of General Management

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Research article

First published 2007-07

Managing customer relationships in the self-service environment of e-tourism

Rosemary Stockdale

Journal of Vacation Marketing

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Editorial

First published 2012-12

CRM et e-CRM: enjeux socio-culturels,stratégies clients et technologies relationnelles,questions de mise en œuvre et performance organisationnelle

Recherche et Applications en Marketing (French Edition)

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Other

First published 2010-5

Impact of Citizen Relationship Management (CRM) on Government: Evidence from U.S. Local Governments

Christopher G. Reddick

Journal of E-Governance

Free access

Research article

First published 2007-10

Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Darshan Desai, Subrat Sahu, Piyush Kumar Sinha

Vikalpa: The Journal for Decision Makers

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