Search results: Sage Journals

Restricted accessResearch articleFirst published June, 2009

Understanding the Antecedents to the Adoption of CRM Technology by Small Retailers

James W. Peltier, John A. Schibrowsky, Yushan Zhao

International Small Business Journal: Researching Entrepreneurship

Restricted accessResearch articleFirst published January, 2006

Critical Success Factors in CRM Implementation: Some Research Issues

Mohammed Al-Ajlan, Mohamed Zairi

Metamorphosis: A Journal of Management Research

Restricted accessResearch articleFirst published April, 2025

Using the Technology Acceptance Model (TAM) in Understanding Customers’ Behavioural Intention to Use E-CRM: Evidence from the Banking Industry

Anupreet Kaur Mokha, Pushpender Kumar

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published July, 2020

Risk Management in Global CRM IT Projects

G. K. Deshmukh, Hory Sankar Mukerjee, U. Devi Prasad

Business Perspectives and Research

Restricted accessResearch articleFirst published December, 2005

Customer relationship management technology

Wolfgang Messner

Business Information Review

Restricted accessResearch articleFirst published January, 2026

Corporate entrepreneurship in banks: The role of technology self-efficacy and technology-based customer relationship management

Waheed Ali Umrani, Beenish Tariq, Virginia Bodolica [...]

Journal of General Management

Restricted accessResearch articleFirst published July, 2007

Managing customer relationships in the self-service environment of e-tourism

Rosemary Stockdale

Journal of Vacation Marketing

Restricted accessEditorialFirst published December, 2012

CRM et e-CRM: enjeux socio-culturels,stratégies clients et technologies relationnelles,questions de mise en œuvre et performance organisationnelle

Recherche et Applications en Marketing (French Edition)

Restricted accessOtherFirst published May, 2010

Impact of Citizen Relationship Management (CRM) on Government: Evidence from U.S. Local Governments

Christopher G. Reddick

Journal of E-Governance

Free accessResearch articleFirst published October, 2007

Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Darshan Desai, Subrat Sahu, Piyush Kumar Sinha

Vikalpa: The Journal for Decision Makers

Restricted accessResearch articleFirst published June, 2009

Understanding the Antecedents to the Adoption of CRM Technology by Small Retailers

James W. Peltier, John A. Schibrowsky, Yushan Zhao

International Small Business Journal: Researching Entrepreneurship

Restricted accessResearch articleFirst published January, 2006

Critical Success Factors in CRM Implementation: Some Research Issues

Mohammed Al-Ajlan, Mohamed Zairi

Metamorphosis: A Journal of Management Research

Restricted accessResearch articleFirst published April, 2025

Using the Technology Acceptance Model (TAM) in Understanding Customers’ Behavioural Intention to Use E-CRM: Evidence from the Banking Industry

Anupreet Kaur Mokha, Pushpender Kumar

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published July, 2020

Risk Management in Global CRM IT Projects

G. K. Deshmukh, Hory Sankar Mukerjee, U. Devi Prasad

Business Perspectives and Research

Restricted accessResearch articleFirst published December, 2005

Customer relationship management technology

Wolfgang Messner

Business Information Review

Restricted accessResearch articleFirst published January, 2026

Corporate entrepreneurship in banks: The role of technology self-efficacy and technology-based customer relationship management

Waheed Ali Umrani, Beenish Tariq, Virginia Bodolica [...]

Journal of General Management

Restricted accessResearch articleFirst published July, 2007

Managing customer relationships in the self-service environment of e-tourism

Rosemary Stockdale

Journal of Vacation Marketing

Restricted accessEditorialFirst published December, 2012

CRM et e-CRM: enjeux socio-culturels,stratégies clients et technologies relationnelles,questions de mise en œuvre et performance organisationnelle

Recherche et Applications en Marketing (French Edition)

Restricted accessOtherFirst published May, 2010

Impact of Citizen Relationship Management (CRM) on Government: Evidence from U.S. Local Governments

Christopher G. Reddick

Journal of E-Governance

Free accessResearch articleFirst published October, 2007

Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Darshan Desai, Subrat Sahu, Piyush Kumar Sinha

Vikalpa: The Journal for Decision Makers