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Research article

First published 2006-11

CRM Implementation

Timothy Bohling, Douglas Bowman, Steve LaValle [...]

Journal of Service Research

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Research article

First published 2006-1

Critical Success Factors in CRM Implementation: Some Research Issues

Mohammed Al-Ajlan, Mohamed Zairi

Metamorphosis: A Journal of Management Research

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Research article

First published 2002-02

Learnings from Customer Relationship Management (CRM) Implementation in a Bank

M.P. Gupta, Sonal Shukla

Global Business Review

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Research article

First published 2012-6

Impact of CRM Implementation on Hotel Efficiency: Evidence from the Slovenian Hotel Sector

Alexander Josiassen, A. George Assaf, Ljubica Knežević

Tourism Economics

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Research article

First published 2020-7

Risk Management in Global CRM IT Projects

G. K. Deshmukh, Hory Sankar Mukerjee, U. Devi Prasad

Business Perspectives and Research

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Research article

First published 2003-2

Issues in Implementing Customer Relationship Management (CRM) in State Government Departments

Sachin S. Kamble

Management and Labour Studies

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Research article

First published 2009-11

The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Evidence from the U.S. Commercial Banking Industry

Alexander Krasnikov, Satish Jayachandran, V. Kumar

Journal of Marketing

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Research article

First published 2024-7

Determinants influencing implementation of clinical risk management – Qualitative results of a national survey among clinical risk managers in Germany (KHaSiMiR21)

Hannah Roesner, Karl Blum, Nikoloz Gambashidze [...]

Journal of Patient Safety and Risk Management

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Research article

First published 2012-2

The Criticality of Risk Factors in Customer Relationship Management Projects

Thanos Papadopoulos, Udechukwu Ojiako, Maxwell Chipulu [...]

Project Management Journal

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Research article

First published 2015-9

Crew Resource Management (CRM)

Camilo Jimenez, Karissa Kasper, Javier Rivera [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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