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Research article

First published 2006-11

CRM Implementation

Timothy Bohling, Douglas Bowman, Steve LaValle [...]

Journal of Service Research

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Research article

First published 2006-1

Critical Success Factors in CRM Implementation: Some Research Issues

Mohammed Al-Ajlan, Mohamed Zairi

Metamorphosis: A Journal of Management Research

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Research article

First published 2020-7

Risk Management in Global CRM IT Projects

G. K. Deshmukh, Hory Sankar Mukerjee, U. Devi Prasad

Business Perspectives and Research

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Research article

First published 2015-2

Modelling CRM in a Social Media Age

Paul Harrigan, Geoff Soutar, Musfiq Mannan Choudhury [...]

Australasian Marketing Journal

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Research article

First published 2010-7

E-CRM: A Critical Analysis by Developing an Effective Model

Suman Kumar Dawn, Anindya Guha

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2008-7

CRM Best Practices: A Case Study of a European Bank

Kallol Das

Metamorphosis: A Journal of Management Research

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Research article

First published 2024

Does Supply Chain Resilience Mediate the Relationship Between CRM Dimensions and Customer Satisfaction?

Mohammad A. K. Alsmairat, Sharafat Hussain, Abdalrazzaq AlOqool [...]

FIIB Business Review

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Research article

First published 2017-2

Signaling Service Quality via Website e-CRM Features

Jenny Tian, Sophia Wang

Journal of Hospitality & Tourism Research

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Research article

First published 2013-6

CRM Scale Development and Validation in Indian Public Hospitals

Arun Kumar Agariya, Deepali Singh

Journal of Health Management

Open access

Research article

First published 2023-4-5

A strategy for archives metadata representation on CIDOC-CRM and knowledge discovery

Dora Melo, Irene Pimenta Rodrigues, Davide Varagnolo

Semantic Web: – Interoperability,Usability,Applicability

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