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Index

First published 1996-10

The American Customer Satisfaction Index: Nature,Purpose,and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson [...]

Journal of Marketing

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Research article

First published 2021-10

Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city

Hualin Xu, Wenlong Zhu

Environment and Planning B: Urban Analytics and City Science

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Research article

First published 2009-08

Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance

Benjamin Schneider, William H. Macey, Wayne C. Lee [...]

Journal of Service Research

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Other

First published 2011-9

Do they all perform alike? An examination of perceived performance,citizen satisfaction and trust with US federal agencies

Forrest V. Morgeson, Claudia Petrescu

International Review of Administrative Sciences

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Other

First published 2016-9

Customer Satisfaction and Long-Term Stock Returns

Alina Sorescu, Sorin M. Sorescu

Journal of Marketing

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Research article

First published 2005-7

Customer Satisfaction,Cash Flow,and Shareholder Value

Thomas S. Gruca, Lopo L. Rego

Journal of Marketing

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Research article

First published 2009-10

Does Customer Satisfaction Matter to Investors? Findings from the Bond Market

Eugene W. Anderson, Sattar A. Mansi

Journal of Marketing Research

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Research article

First published 2023

Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level,Longitudinal,Cross-Industry Examination

Timothy Keiningham, Lerzan Aksoy, Alexander Buoye [...]

Journal of Service Research

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Research article

First published 2009-11

Customer Satisfaction and Stock Returns Risk

Kapil R. Tuli, Sundar G. Bharadwaj

Journal of Marketing

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Research article

First published 2016-2

Modeling Heterogeneity in the Satisfaction,Loyalty Intention,and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels

Bart Larivière, Timothy L. Keiningham, Lerzan Aksoy [...]

Journal of Marketing Research

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