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Research article

First published 2011-1

Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

T. Vanniarajan

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2021-10

Are Dealers Still Relevant? How Dealer Service Quality Impacts Manufacturer Success

Sina Golara, Kevin J. Dooley, Nasim Mousavi

Production and Operations Management

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Research article

First published 2013-9

A Study on the Effects of Dimensions of Service Quality on Customer Satisfaction in the Indian IT Hardware Industry with Special Emphasis on Medium Size B2B Sector

P.S. Raychaudhuri, Rahela Farooqi

Global Business Review

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Research article

First published 2019-3

Exploring the Service Quality determinants of Solar Product Dealers

Vikas Kumar, Bikramjit Singh Hundal, Komalpreet Kaur

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2023-2

How sajiao (playing cute) wins forgiveness: The effectiveness of emojis in rebuilding trust through apology

Kun Yang

Discourse & Communication

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Research article

First published 1997-12

The Role of After-Sales Service in International Marketing

Gulden Asugman, Jean L. Johnson, James McCullough

Journal of International Marketing

Free access

Research article

First published 2010-10

Enhancement of Axle Bearing Quality in Sewing Machines Using Six Sigma

C-F Huang, K-S Chen, S-H Sheu [...]

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

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Research article

First published 2013-3

Developing and Testing a Hierarchical Model of Customer Perceived Service Quality for Life Insurance Services

Sanjiv Mittal, Rajat Gera, S.R. Singhvi

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2011-11

Four Positive Effects of a Salesperson’s Regional Dialect in Services Selling

Robert Mai, Stefan Hoffmann

Journal of Service Research

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Research article

First published 1997-06

Redefiningg Value

Tim Durnford

Cornell Hospitality Quarterly

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