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Research article

First published 1999-08

Role Stress in After-Sales Service Management

Martin Wetzels, Ko de Ruyter, Jos Lemmink

Journal of Service Research

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Research article

First published 2007-09

Operations Risk Management: Overview of Paul Kleindorfer's Contributions

Morris A. Cohen, Howard Kunreuther

Production and Operations Management

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Research article

First published 2012-7

A Strategic Framework for Spare Parts Logistics

Stephan M. Wagner, Ruben Jönke, Andreas B. Eisingerich

California Management Review

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Research article

First published 1999-10

Do Citizenship Behaviors Matter More for Managers Than for Salespeople?

Scott B. MacKenzie, Philip M. Podsakoff, Julie Beth Paine

Journal of the Academy of Marketing Science

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Research article

First published 2024-2

The Impact of Forced and Reinforced Channel Migration Strategies on Churn: Evidence from a Quasi-Natural Experiment

Anastasia Dikareva-Brugman, Jonne Y. Guyt, Umut Konuș

Journal of Interactive Marketing

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Research article

First published 2021-4

Management Sales Forecasts and Firm Market Power

Andrew A. Acito, David Folsom, Rong Zhao

Journal of Accounting,Auditing & Finance

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Research article

First published 2005-7

Managing Internal Conflict in the sales teams

Asif Zameer

Paradigm: A Management Research Journal

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Research article

First published 2018-8

After-sales services optimisation through dynamic opportunistic maintenance: a wind energy case study

Asier Erguido, Adolfo Crespo, Eduardo Castellano [...]

Proceedings of the Institution of Mechanical Engineers,Part O: Journal of Risk and Reliability

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Research article

First published 2012-3

Industry Insider: Ticket Sales and the NBA Lockout

Jeff Ianello, Drew Cloud

Sport Marketing Quarterly

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Research article

First published 2025-8

When Costco Comes to Town,Can Adjusting Product Variety Shield Incumbent Stores From Sales Loss? Insights From Retail Collocation,Category,and Preexisting Competition

Xiang Wan

Production and Operations Management

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