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Retricted access

Research article

First published 2011-5

The NPS and the ACSI: A Critique and An Alternative metric

Robert East, Jenni Romaniuk, Wendy Lomax

International Journal of Market Research

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Research article

First published 2022-8

A Phenomenological Study of Teachers’ First-Year Experiences of Curriculum Development in Christian International Schools

Rachel Morgan Pedigo, Samuel Smith

Journal of Research in International Education

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Research article

First published 2009-08

Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance

Benjamin Schneider, William H. Macey, Wayne C. Lee [...]

Journal of Service Research

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Research article

First published 2009-01

Telemedicine for Post-Myocardial Infarction Patients: An Observational Study

Arie Roth, Nomi Malov, David M. Steinberg [...]

Telemedicine and e-Health

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Index

First published 1996-10

The American Customer Satisfaction Index: Nature,Purpose,and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson [...]

Journal of Marketing

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Research article

First published 2000-05

Development and Initial Validation of the Africultural Coping Systems Inventory

Shawn O. Utsey, Eve P. Adams, Mark Bolden

Journal of Black Psychology

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Research article

First published 2020-9

Africultural Coping Systems Inventory: Psychometrics in a Clinical Sample of African American Women

Natalie N. Watson-Singleton, Devon LoParo, Yara Mekawi [...]

Journal of Black Psychology

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Other

First published 2004-02

Testing the Structural Invariance of the Africultural Coping Systems Inventory Across Three Samples of African Descent Populations

Shawn O. Utsey, Christa Brown, Mark A. Bolden

Educational and Psychological Measurement

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Research article

First published 2006-1

Customer Satisfaction and Stock Prices: High Returns,Low Risk

Claes Fornell, Sunil Mithas, Forrest V. Morgeson [...]

Journal of Marketing

Open access

Abstract

First published 2022-5

Assessment of Coping Skills in Pediatric Sports Medicine Patients

Tracy K. Townsend, Ryan P. Coene, Kathryn A. Williams [...]

Orthopaedic Journal of Sports Medicine

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